Delivery & Returns

Delivery and Returns
Delivery






Delivery introduction

We accept orders for delivery in the UK, Continental Europe, USA & Canada and most countries worldwide.

We aim to dispatch orders the following working day, however during busy periods, dispatch may be delayed an extra day or two. No charges will be made to your credit card until the goods are dispatched.

Delivery times and prices

Delivery within the UK via Royal Mail 1st Class is £5.95

Delivery within the UK via Royal Mail Secure Delivery is £7.50: This is a signed for service.

Delivery to European destinations is £7.00 and can take up to 5 days for delivery

Delivery to the rest of the world is £10.00 and can take between 5 days and 2 weeks for delivery depending on the destination.

Payment





Payment options



Payment in full will be taken from your card upon dispatch of your order. We accept payment by credit card (we currently accept VISA, ACCESS / MASTERCARD and SWITCH and debit cards).

Returns





We want you to love your new hair!



If for any reason you are not completely satisfied with any of the products purchased, products from our website can be exchanged or refunded provided they have not been worn and are in their original packaging with tags still attached. In order to return an item, please use the steps below.

1 Non-sale items must be returned within 14 days of receipt. Sale items within 7 days.
2 The postage will not be refunded & you are responsible for and returns postage costs.
3 To return an item, please use the returns section on the delivery note included with your order. This has a return address label attached. Returns cannot be processed without the return form.
4 If for some reason you require another copy of this delivery note please fill in the form on our contact page or call 0207 403 4422
5 We suggest that you use special delivery to return your item(s) as we cannot be held responsible for returned item that do not reach us.
6 We aim to process returns within 10 working days of receiving the returned item, however at busy times this may take longer.This does not affect your statutory rights as governed by English Law.

 

Got a question? Please phone on 0207 357 9908 or fill out the form on our CONTACT US page



 

 

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